WinWin Rules and Regulations in Bangladesh

1. Scope and Acceptance of the Terms

1.1 These general terms govern your access to and use of the betting services offered to users located in Bangladesh.

1.2 By visiting the site, completing registration, creating an account, logging in, depositing funds, placing bets, accepting any bonus, or using any part of the services, you confirm that:

• you have read and understood these terms;
• you agree to be legally bound by them;
• you accept that they form a binding agreement between you and the operator of the platform.

1.3 If you do not agree to any part of these terms, you must not create an account or use the services.

2. Local Legal Context

2.1 Gambling laws in Bangladesh are restrictive and subject to change. You are responsible for checking whether betting, placing a bet, or using online gaming services is allowed under laws that apply to you.

2.2 The operator does not provide legal advice. Your access to the platform does not represent confirmation that your use of the services is lawful in Bangladesh or in any other jurisdiction.

2.3 By using the platform, you confirm that your participation in any event or bet does not breach any local law that applies to you.

3. Eligibility and User Requirements

3.1 To use the services, you must:

• be at least 18 years old or the higher age required by law in your location;
• have full legal capacity to enter into binding agreements;
• register personally and not on behalf of another person;
• use the services only for private, non-commercial purposes.

3.2 You are not allowed to use the services if:

• you are under the legal age for betting;
• you access the platform from a location where online betting is prohibited by law;
• you are acting on behalf of any third party or in connection with any illegal activity.

3.3 The operator may request proof of age and identity at any time. Failure to provide acceptable documents may lead to suspension or closure of your account and cancellation of unsettled bets.

4. Account Registration and Integrity

4.1 Each user may hold only one active betting account on the platform.

4.2 During registration you must provide accurate, complete, and current information, including:

• full name;
• date of birth;
• address in Bangladesh (if applicable);
• valid contact details;
• payment information.

4.3 You must update your details if they change. Use of false or misleading information is prohibited and may result in:

• cancellation of bets;
• loss of bonuses;
• blocking or permanent closure of the account.

4.4 You must keep your login details, passwords, and any two-factor codes confidential and not share them with any other person.

5. Proper Use of the Services

5.1 You agree to use the website, mobile app, and related services only for lawful betting on events and games that are offered by the platform.

5.2 You must not:

• interfere with the normal operation of the site or app;
• use any software, bot, or automated system to place bets or gain an unfair advantage;
• manipulate odds, markets, or bonuses;
• attempt to gain access to another user’s account;
• post or transmit unlawful, offensive, or harmful content.

5.3 The operator may:

• suspend or restrict your account;
• cancel bets;
• remove access to bonuses; if there is suspicion that your use of the services breaches these terms or any applicable law.

6. Intellectual Property and Content Protection

6.1 All intellectual property rights in the website, mobile application, design, logos, odds displays, software, databases, texts, graphics, and other content belong to the operator or its licensors.

6.2 You may use the site and app only for personal betting purposes. You are not allowed to:

• copy, reproduce, or distribute any part of the content for commercial purposes;
• modify, reverse engineer, or attempt to access the source code of any software;
• use any content for unlawful purposes.

6.3 The odds, markets, and betting data displayed on the site are provided for the purpose of placing bets on the platform. Any use of this data for other services, external odds comparison tools, or third-party betting operations requires prior written consent from the operator.

7. Changes to Terms and Services

7.1 The operator may modify, update, or replace these terms at any time to reflect:

• changes in local or international laws;
• regulatory requirements relevant to users in Bangladesh;
• adjustments to products, odds formats, or betting rules;
• improvements in security, responsible gambling, or technical services.

7.2 Updated terms will take effect once published on the website or app. If you continue to use your account or place bets after any update, you are taken to have accepted the revised terms.

7.3 If you do not agree to a change, you must stop using the services and may request closure of your account, subject to settlement of any open bets and withdrawals that are allowed.

8. Service Availability and Errors

8.1 Access to the site and app may be limited or unavailable at times due to:

• technical maintenance;
• system upgrades;
• network failures;
• third-party service interruptions.

8.2 The operator does not guarantee that the platform will be available at all times or that access will be free of interruptions or errors.

8.3 If technical issues affect the outcome of bets or settlement of an event, the operator may:

• void affected bets;
• adjust settlements;
• restore balances to the state before the error occurred, based on detailed logs.

9. Limitation of Liability

9.1 To the maximum extent allowed by law, the operator is not responsible for:

• any loss of profits, winnings, or expected bonuses;
• indirect or consequential damages arising from your use of the services;
• failures of telecoms, internet providers, devices, or software that you use.

9.2 You are responsible for:

• ensuring that you understand the rules for each bet and event;
• checking your bet slip before confirmation;
• managing your account details and access.

9.3 Nothing in these terms limits liability for fraud, deliberate misconduct, or any liability that cannot be limited under applicable law.

1. Eligibility to Place Bets

1.1 Only registered users who have an active account, have passed any required verification checks, and are at least 18 years old may place bets.

1.2 You must be located in a jurisdiction where online betting on the relevant event is allowed. By placing a bet, you confirm that this requirement is met.

1.3 The operator may refuse to accept bets from any person who:

• does not satisfy age or identity checks;
• breaches local gambling laws;
• has had an account previously restricted or closed for rule violations.

2. Formation and Acceptance of a Bet

2.1 A bet is formed only when:

• you select the event, market, and odds;
• you enter the stake amount;
• you confirm the bet on the bet slip; and
• the system registers and confirms the bet.

2.2 A bet is accepted when it appears in your betting history with a unique reference number. If a technical error prevents registration, the bet is not considered accepted.

2.3 The operator may limit or refuse a bet before acceptance, including for reasons such as:

• suspected misuse of bonuses or odds;
• obvious pricing errors;
• breach of betting limits.

3. Odds, Markets, and Event Rules

3.1 Odds may change at any time before the bet is accepted. The odds shown at the moment of confirmation are the odds that apply to your bet.

3.2 Each event and market is subject to specific rules, including rules for extra time, penalties, abandoned matches, and settlement criteria. You must read the market description before placing a bet.

3.3 If a match or event is postponed, cancelled, or declared void, settlement will follow the applicable event rules published on the platform.

4. Minimum and Maximum Bet Amounts

4.1 The platform applies minimum and maximum stake amounts for different types of bets. These limits may vary by:

• sport or game type;
• event importance;
• market type;
• user account status.

4.2 If you attempt to place a stake below the minimum, the bet will be rejected. If you attempt to place a stake above the maximum allowed, the stake may be reduced or the bet may be refused.

4.3 The operator may set individual limits on maximum winnings or stakes for specific accounts to manage risk and compliance obligations.

5. Calculation of Wins and Losses

5.1 Winnings are calculated by multiplying the accepted odds by the stake amount, subject to any published maximum payout limits.

5.2 For accumulator bets, the total odds are calculated by multiplying the odds of each selection, then applying the stake.

5.3 If one or more selections in an accumulator are void or cancelled, that selection may be settled at odds of 1.00, and the rest of the bet will stand, unless event-specific rules state otherwise.

5.4 All settled bets and payouts are displayed in your account history. You must review this information regularly and report any suspected errors promptly.

6. Settlement and Result Sources

6.1 Bets are settled based on the official results provided by the relevant event organiser or official data source.

6.2 If the official result is corrected shortly after the event, the operator may adjust settlements in line with the final official decision.

6.3 If there is a dispute regarding the result, the operator’s records, combined with the official data source, will be used as the primary reference.

7. Betting Restrictions and Prohibited Behaviour

7.1 The operator may apply betting restrictions, including:

• limits on maximum payouts for specific events;
• limits on the number of bets per market;
• exclusion of certain users from bonuses or promotions.

7.2 You must not:

• place bets using insider or non-public information about an event;
• collude with other users to manipulate markets or outcomes;
• engage in arbitrage betting that breaches bonus or promotion rules;
• place bets on events where you are directly participating as an athlete, referee, or official.

7.3 If prohibited behaviour is suspected, the operator may:

• void affected bets;
• reduce payouts;
• apply account restrictions.

8. Bet Cancellation and Void Bets

8.1 Once a bet has been accepted, you do not have an automatic right to cancel it.

8.2 A bet may be deemed void in cases such as:

• an event is cancelled and not rescheduled as per market rules;
• obvious odds or settlement errors are identified;
• the bet was accepted after the actual start or conclusion of the event, in markets where in-play betting is not offered.

8.3 If a bet is declared void, the stake amount will normally be returned to your account balance.

8.4 In case of system errors, incorrect odds, or misconfigured markets, the operator may:

• void affected bets;
• correct settlement figures;
• restore balances to the correct level based on accurate data.

9. Bonuses and Special Bet Offers

9.1 Bonuses for betting, free bets, and special offers are subject to separate terms. These may include:

• wagering requirements;
• minimum odds for qualifying bets;
• expiry dates and usage limits.

9.2 You must read the specific rules for each bonus before accepting it. If you accept a bonus, your bets will be subject to those conditions.

9.3 Abuse of bonuses or promotional markets, including creating multiple accounts or placing coordinated bets, may result in removal of bonuses, adjustment of balances, and possible closure of the account.

1. General Principles for Deposits and Withdrawals

1.1 All financial operations are carried out through your personal account on the platform.

1.2 You may deposit or withdraw funds only through payment methods that are registered in your own name. Use of third-party bank accounts, cards, or wallets is not allowed.

1.3 The currency options, limits, and methods available to users in Bangladesh are indicated in the cashier section and may change from time to time.

1.4 Funds held in your balance do not earn interest.

2. Deposits

2.1 Before placing bets or using paid services, you must fund your account using an available deposit method.

2.2 Common methods for Bangladesh may include:

• local bank transfers where available;
• international cards that are allowed for online transactions;
• selected e-wallets or payment gateways that support betting-related payments.

2.3 For each method, the platform will display:

• minimum and maximum deposit amounts;
• any processing fees that may apply;
• estimated processing times for crediting funds.

2.4 Deposits are normally credited once your payment provider confirms the transaction. In some cases, processing delays may occur due to banking or technical issues outside the operator’s control.

2.5 You are responsible for any fees or charges applied by your bank, card issuer, or wallet provider.

3. Withdrawals

3.1 You may request a withdrawal of available balance, subject to:

• completion of any required identity and address verification checks;
• satisfaction of bonus wagering rules, if a bonus is active;
• completion of security and fraud checks.

3.2 Ordinarily, withdrawals must be made using the same method used for deposit, where this is technically and legally possible. The operator may require a specific withdrawal route to manage compliance risk.

3.3 For each withdrawal method, the cashier will state:

• minimum and maximum withdrawal limits;
• estimated processing timeframes;
• any applicable fees.

3.4 Processing times may be affected by:

• public holidays and bank cut-off times;
• additional security checks;
• delays on the side of your financial institution.

3.5 If your account is closed while a withdrawal is pending, the operator will attempt to complete the transaction after necessary checks, unless legal or regulatory reasons prevent this.

4. Verification, KYC, and Source of Funds

4.1 To comply with legal and regulatory standards, the operator may request:

• a copy of a valid identity document;
• proof of address in Bangladesh;
• proof of ownership for the payment method used;
• information about the source of funds used for your betting activities.

4.2 The operator may suspend deposits, bets, or withdrawals until satisfactory documents are received and reviewed.

4.3 If the documents are not provided or are considered unreliable, the operator may:

• block certain payment methods;
• restrict or close the account;
• report the activity to relevant authorities if required by law.

5. Transaction Monitoring and Restrictions

5.1 Transactions are monitored for unusual patterns to prevent fraud, money laundering, and other illegal activities.

5.2 The operator may apply restrictions such as:

• daily, weekly, or monthly transaction caps;
• limits on the number of withdrawals in a given period;
• refusal of transactions that are inconsistent with your betting profile.

5.3 If there is suspicion of misuse of payment systems, including chargeback attempts or use of stolen cards, the operator may:

• suspend the account;
• reverse bonuses and related winnings;
• cooperate with banks, payment providers, and law enforcement.

6. Currency Conversion

6.1 If your payment method operates in a different currency than your account balance, conversion may be performed by your bank or payment provider at their own rates.

6.2 Any exchange rate differences or additional charges arising from currency conversion are your responsibility.

7. Cancellation of Operations

7.1 Once a deposit request is confirmed, cancellation is rarely possible, as funds may already be credited.

7.2 Withdrawal requests may be cancelled by you if the request is still shown as pending and the platform provides a direct cancellation option.

7.3 The operator may cancel or defer any payment operation if:

• identity or source of funds checks are incomplete;
• there is a legal order or regulatory request affecting the account;
• fraud or financial crime is suspected.

7.4 In any such situation, you will be informed through your account messaging system or contact details held in your profile.

1. Principles of Safe Betting

1.1 The platform supports responsible gambling and encourages users in Bangladesh to treat all bets as a form of entertainment, not as a way to earn regular income.

1.2 You should:

• only gamble using money you can afford to lose;
• avoid chasing losses by increasing stake sizes after losing bets;
• monitor time and money spent on betting sessions.

1.3 If betting stops being enjoyable or begins to affect your daily life, finances, or family, you should seek help and consider using the control tools available.

2. Account-Level Control Tools

2.1 The platform may provide tools to help you manage your betting behaviour, such as:

• deposit limits for daily, weekly, or monthly periods;
• loss limits over selected timeframes;
• session time reminders or time-outs;
• temporary self-exclusion for a set period.

2.2 You can usually set or adjust these limits in your account settings. Reducing a limit may take effect immediately, while increases may apply only after a cooling-off period.

2.3 Self-exclusion prevents you from accessing your account and placing bets for the chosen period. During self-exclusion, you should not attempt to create new accounts.

3. Identifying Problem Gambling

3.1 You may be at risk of gambling-related harm if you:

• regularly bet more than you planned;
• borrow money or sell possessions to fund betting;
• hide betting activity from family or friends;
• feel stressed or anxious due to bets or losses.

3.2 If you recognise any of these signs, you should:

• take a break from betting;
• lower your limits or use self-exclusion tools;
• talk to a trusted person about your concerns.

4. Support and External Resources in Bangladesh

4.1 Professional support services may be limited in Bangladesh; however, you can still access international organisations that assist people facing gambling problems, including:

• online counselling platforms that address addiction issues;
• international helplines offering email or chat support;
• self-help groups and educational websites focused on gambling harm.

4.2 You are encouraged to consult healthcare professionals or counsellors in your area if gambling is affecting your mental health or financial stability.

5. Protection of Minors

5.1 Use of the services is restricted to adults of legal age.

5.2 You should take steps to prevent minors from accessing your betting devices and accounts, including:

• using strong passwords and logging out after each session;
• not saving login details on shared devices;
• using parental control software where appropriate.

5.3 If you become aware that a minor is using the services, you must inform the operator immediately so that appropriate measures can be taken, including closure of related accounts and cancellation of bets.

1. Legal Obligations

1.1 The operator applies anti-money laundering and counter-terrorism financing measures that reflect international standards and local requirements relevant to users in Bangladesh.

1.2 These measures aim to prevent the platform from being used to hide the origin of funds, to move criminal proceeds, or to support unlawful activities.

1.3 By opening an account and using the services, you agree to cooperate with all anti-money laundering checks that may be required.

2. Know Your Customer (KYC) Procedures

2.1 Before enabling full access to betting, deposits, or withdrawals, the operator may request:

• proof of identity, such as a passport or national ID card;
• proof of residential address, such as a utility bill or bank statement;
• verification of payment methods, such as card copies with sensitive data masked.

2.2 Additional documentation may be requested in some cases, including:

• information on your occupation or regular income;
• explanations regarding large or unusual transactions.

2.3 Failure to provide accurate and complete documents may result in:

• suspension of deposits or withdrawals;
• freezing of balances pending investigation;
• closure of the account where necessary.

3. Transaction Monitoring

3.1 All transactions and betting patterns are monitored using risk-based systems that can identify unusual or potentially suspicious activity.

3.2 Indicators of concern can include:

• high-value deposits that are inconsistent with declared income;
• frequent deposits and withdrawals without genuine betting activity;
• use of multiple payment methods that are difficult to reconcile;
• attempts to circumvent limits or controls.

3.3 If a transaction or series of transactions appears suspicious, the operator may:

• request explanations and supporting documents;
• delay processing of withdrawals;
• impose temporary account restrictions.

4. Reporting and Cooperation with Authorities

4.1 Where required by applicable regulations or by international standards, the operator may submit reports on suspicious activities to competent authorities.

4.2 In such cases, you may not be informed that a report has been made, as this could be prohibited by law.

4.3 The operator may share relevant user data and transaction records with authorities or payment partners when legally obliged to do so.

5. Consequences of AML Breaches

5.1 If money laundering, terrorism financing, or other financial crime is suspected or confirmed, the operator may:

• freeze or block the account and related balances;
• void bets and confiscate funds where permitted by law;
• refuse to process transactions that appear linked to illegal activity.

5.2 The operator may also permanently bar you from using the services and any related platforms.

5.3 In serious cases, your details may be provided to law enforcement bodies for investigation and potential legal action.

1. Data Protection Commitments

1.1 The operator respects your privacy and aims to process personal data in a way that is lawful, fair, and transparent for users in Bangladesh.

1.2 This section explains what personal data may be collected, how it is used, and what rights you have concerning that data.

2. Types of Personal Data Collected

2.1 When you create an account and use betting services, the operator may collect:

• identification data, such as name, date of birth, and contact details;
• account data, such as username, password, and settings;
• verification data, such as copies of IDs, address documents, and payment confirmations;
• transaction data, including deposits, withdrawals, and bet history;
• technical data, such as IP address, browser type, and device information;
• usage data, such as pages visited, time of access, and interaction logs.

2.2 In some cases, the operator may also receive data from third-party verification providers, payment processors, or anti-fraud services.

3. Purposes of Data Use

3.1 Personal data is processed for purposes including:

• creating and managing your betting account;
• verifying your identity and age;
• processing deposits, withdrawals, and bets;
• meeting anti-money laundering and legal obligations;
• monitoring for fraud, misuse, and security incidents;
• providing customer support and responding to queries;
• sending service-related notifications about your account or bets.

3.2 Where allowed by law and your communication preferences, your data may also be used to inform you about changes to services, rules, or relevant updates.

4. Legal Bases for Processing

4.1 Data may be processed based on:

• performance of a contract, so that betting services can be provided to you;
• compliance with legal and regulatory obligations;
• legitimate interests in managing risks, improving services, and preventing crime;
• your consent, where required for particular activities.

5. Data Sharing

5.1 Personal data may be shared in limited circumstances, such as:

• with payment providers to process financial transactions;
• with verification and KYC service providers to confirm identity and address;
• with technical partners that support hosting, security, or analytics;
• with regulators, law enforcement, or courts, where required by law.

5.2 Third parties receiving your data must apply appropriate security measures and may only use the data for the agreed purposes.

6. International Data Transfers

6.1 Since technical infrastructure or service providers may be located outside Bangladesh, your personal data may be transferred to other jurisdictions.

6.2 In such cases, the operator aims to apply safeguards that provide a level of protection that is not lower than that applied in your home jurisdiction, in line with industry standards.

7. Data Retention

7.1 Personal data is retained for as long as necessary to:

• operate your account and provide betting services;
• comply with legal and regulatory retention periods, including anti-money laundering requirements;
• resolve disputes, enforce rights, and maintain accurate records.

7.2 After these periods, data is securely deleted or anonymised where possible.

8. Your Rights

8.1 Subject to applicable law, you may have rights to:

• access personal data that the operator holds about you;
• request correction of inaccurate or incomplete data;
• request deletion of data where it is no longer needed for legal or operational purposes;
• object to certain types of processing or request restriction of processing;
• withdraw consent where processing is based on consent.

8.2 Some rights may be limited where the operator must retain data to comply with law or defend legal claims.

8.3 To exercise your rights, you may contact customer support using the details provided on the site. Additional identification may be requested before your request is processed.

9. Cookies and Tracking Technologies

9.1 The platform may use cookies and similar technologies to:

• remember your preferences and login status;
• measure site performance and usage patterns;
• improve navigation and user experience.

9.2 You may manage cookie settings through your browser. Certain cookies are essential for basic functions such as login and bet placement; disabling these may affect your ability to use the services.

1. Security Commitments

1.1 The operator applies technical and organisational measures designed to protect user accounts, betting data, and payment transactions from unauthorised access, loss, or misuse.

1.2 While no online system can be completely risk-free, the platform takes reasonable steps to reduce security risks for users in Bangladesh.

2. Technical Protection Measures

2.1 Security measures may include:

• encryption of data transmitted between your device and the platform, including during login and payments;
• secure storage practices for sensitive information, in line with industry standards;
• use of firewalls, intrusion detection systems, and access controls.

2.2 Regular security assessments and monitoring procedures help identify and address vulnerabilities in a timely manner.

3. Account Protection and Two-Factor Authentication

3.1 You are responsible for keeping your login credentials confidential. You must not share your password or one-time codes with any other person.

3.2 Where two-factor authentication (2FA) is offered, you are strongly encouraged to enable it to add an extra layer of protection to your account.

3.3 You should:

• use a strong and unique password;
• change your password regularly;
• log out after finishing each betting session, especially on shared devices.

4. Monitoring and Incident Response

4.1 The platform monitors login attempts, transactions, and betting activity for signals of unusual or potentially unauthorised behaviour.

4.2 If suspicious activity is detected, the operator may:

• temporarily freeze the account;
• request identity reconfirmation;
• block certain transactions pending review.

4.3 In case of a confirmed security incident affecting your data or account, the operator will take appropriate steps to:

• contain and investigate the incident;
• restore normal operation;
• inform you where required by applicable standards.

5. Your Security Responsibilities

5.1 You agree to:

• use up-to-date antivirus and security software on your devices;
• avoid using public or unsecured networks when accessing your betting account where possible;
• notify customer support immediately if you suspect that your login details have been compromised or that unauthorised bets have been placed.

5.2 The operator is not responsible for losses arising from your failure to protect your credentials or devices, subject to applicable law.

6. Phishing and Fraud Awareness

6.1 You should be cautious of emails, messages, or calls that:

• ask for your password or full payment details;
• direct you to look-alike websites using unusual links;
• promise guaranteed wins, bonuses, or odds that seem unrealistic.

6.2 Official communications will not request your password. If you receive a suspicious message, contact support using the details provided on the website and do not click on untrusted links.