Responsible Gaming

Gambling always carries a risk of losing money. There is no guaranteed win and you should never bet more than you can comfortably afford to lose.

On WinWin, you can control your gambling behaviour and keep play safe:

• Set deposit limits so your payments stay inside your personal budget.
• Set loss limits to protect yourself from chasing money you have already lost.
• Use session time limits to manage how long you stay logged in and playing.
• Keep gambling separate from your daily expenses such as food, rent, and bills.
• See your betting history to learn how much you spend and how often you play.

Responsible play means:

• You gamble for fun, not for income.
• You accept both wins and losses as part of the game.
• You keep balance between gambling, work, study, family, and social life.
• You protect your emotional health by stopping when you feel upset or stressed.
• You ask for support or use control tools as soon as you feel your play is hard to manage.

Betting addiction can grow slowly and may be hard to notice at first. It is a serious condition that can affect your money, relationships, and mental health, and it needs careful attention.

Warning signs that gambling may be becoming a problem include:

• You gamble more money or more often than you planned.
• You feel restless, irritated, or anxious when you try to cut down or stop.
• You need to increase your bet size to feel the same level of excitement.
• You chase losses and try to win back money after losing.
• You borrow money, sell belongings, or use credit to continue gambling.
• You hide or lie about your betting from family or friends.
• You use gambling to escape from stress, sadness, anger, or other difficult feelings.
• You miss work, study, or family duties because of gambling.
• You feel guilt, shame, or hopelessness after playing, but still continue to bet.
• You think constantly about gambling, planning the next play or how to get money for it.

Facing betting addiction needs honest self reflection and structured steps. You are not alone in this process and effective support is available.

Practical recommendations to reduce harm and prevent addiction from developing further:

• Set strict personal limits for deposits, losses, and time, and do not cross them.
• Take regular breaks during gambling sessions and schedule days when you do not play at all.
• Keep a written record of your spending so you can see the real financial impact.
• Remove saved payment methods or reduce available funds on cards you use for gambling.
• Avoid gambling when you are tired, stressed, or under the influence of alcohol or drugs.
• Turn off gambling notifications and marketing messages if they trigger the urge to play.
• Speak to a trusted family member or friend about your betting habits and ask for support.
• Reach out to professional counsellors or helplines that specialise in gambling issues.
• Use self exclusion options to block access to your account for a chosen period.
• Focus on other activities such as exercise, hobbies, study, or social time to rebalance your life.

If gambling is causing problems for you or someone close to you, professional help and confidential support are available. Talking to a trained adviser can protect your health, your money, and your relationships.

Main external support resources relevant for people in Bangladesh include:

• Manosh (Mental Health Support)
  Information and access to psychological support services in Bangladesh.
  Website: https://manosh.org
• Psychiatry Department, National Institute of Mental Health (NIMH), Dhaka
  Government mental health institute offering assessment and treatment for addiction and related issues.
  Website: http://nimh.gov.bd
• Bangladesh Clinical Psychology Society (BCPS)
  Directory of clinical psychologists and mental health professionals in Bangladesh.
  Website: https://bcps.org.bd
• Your local medical doctor or psychiatrist
  Can provide first assessment, basic counselling, and referral to specialised addiction services.
• International guidance from Gamblers Anonymous
  Self help fellowship based on group support; online resources can be useful for personal understanding.
  Website: https://www.gamblersanonymous.org/ga

If you feel your gambling is getting out of control or you see signs of addiction, you can contact WinWin customer support for guidance on responsible gaming tools and account controls.

You can reach customer support in Bangladesh through:

• Live chat in your account interface for direct contact in real time.
• Email support using the help address shown in your account area for written requests and records.
• In platform help centre for useful tips, information on limits, and instructions on self exclusion.
• Any available local language support channels indicated in your account to make communication easier.